Data capture messages within you campaign can send automatic reminders to your audience when they provide an answer to data capture messages. By default, these follow-up messages are turned on and will be sent 30 minutes after the data capture message is sent to the user.
This follow-up message is only sent to those that don't provide a response to the data capture message. It will not be sent to those that provide a response.
To Edit the Follow-Up Message:
1. Click the Edit icon for the message you would like to customize.
2. Select when to send the Follow-up message by selecting the amount of minutes or hours.
3. Click the Customize Follow-up Message field to edit the text.
4. Click Update & Save.
To Turn off the Follow-Up Message:
1. Click the Edit icon for the message you would like to customize.
2. Click the Send a follow-up text message to non-responders toggle to disable it.
3. Click Update & Save.